Lising1
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CAN YOU SUE AN ONLINE CASINO? Legal steps can be taken against anyone or business. It is often seen that when a deal has been breached, or an individual sees that he is not favored in an agreement, suing becomes an option for the aggrieved. There are various reasons we have experienced that led to an individual suing a casino.
Basically I played on gala in December 2016 I did not win anything at all which is fine so I didn't play again for a few weeks after Christmas I played again and on the 27th I won around 11000 from pharaoh fortune which they paid me fine afterwards I played different games like piggy wizard, jungle jackpots roulette blackjack and many more for hours and hours over different days my lucky streak kept on going I won a further 20000 acumalated over a few days I withdrew around another 12000 then another 9000 I had now acumalated enough funds to carry on playing and see how my luck was going on the the 4th of January I won around 16000 which I withdrew but it never hit my account but I wasn't fussed as I had already won quite a lot and had plenty to get me by it had gotten to around 10days before I started questioning where had my money got to.
In between that period I was playing Pharos fortune and got to the bonus round but it crashed which had happened before in the past the customer service team and website just tell you to close the browser and log back in and your game should resume as normal when I logged back in this was on the 7th of January and tried to play my bonus round on Pharos fortune it redirected me to the new Cleopatra plus game bonus I won over 3000 from that feature but I did not draw it out I lost it back to them on blackjack and other games firstly as I thought it was a bonus or new game promotional thing and I did not want to enter into any of there bonuses wager scams as I play quite large in general and i did not want to get into and arguing into any bonus abuse disputes .
Anyway after playing cleopatra plus I quite enjoyed the bonus and game so I played Cleopatra again only this time I played the original one accidentally but I won which I was over the moon with but then again I lost it all back to other games and did withdraw anything I deposited a further 160 into gala and played the new Cleopatra plus which I wanted to play in the first place I bet 80gbp a spin and on my second spin I won a bonus round which paid over 22000 I couldn't believe my luck I was actually felt like fainting I carried on playing for hours that day and won around 69000 over the entire day on Cleopatra plus. Rise of Anubis roulette and blackjack Pharos fortune.
I then drew out all my money I had which was 69000 I planned for everything a new car deposit for house charity work and basically just counting my chickens before they hatched. Any way back to my 16000 withdrawal I had still not received my funds in my account after 10 days of calling everyday from the seventh onwards which was strange as I withdrew to Skrill which usually take 24hours so it got to the 12th of January and still no funds which by this point I am very worried they said don't worry it is normal for big wins and it's just going through security which I accepted and so I thought ok no worries so I tried to log in to my account later that day and it said player cannot log as this player is frozen this is when it went all wrong
I called every day and spoked to customer services and they said they have no information and it was with the payments team everyday I rang with the exact same response until I started speaking to the VIP accounts manger tony who was very understanding and and very good as were all the customer service team they were all lovely and really trying to help me find what's happening. Which is very important as I really was panicking they were wonderful.
Fast forward to the 22nd I spoke to tony again and he told me it's bad news I only received small amounts of information but basically he told me that on most of my bonuses I won my stake wasn't taken and that the winnings and all the winnings acumalated through this would be voided they said that when I reached my bonus rounds they went into demo play instead of real play so my wins do not count. So now I nearly fainted again I could not believe what they were telling me thinking.
This can't be right how can my bonus round I entered go from real mode to free play mode they even have free play options on any of these games on there website
I've been robbed what lawyers can I get to be able to see if I have a case,if I did break any terms and conditions
what can I do I'm missing 87000 which I genuinely won.
First of all I can say with out any doubt the slot games which I played none of them have demo mode it is not possible for it to go into free play mode so I don't understand there argument and if they are claiming this or even if this is true where have my bonus rounds gone that I had reached I used my money and placed valid bets
their terms and conditions can't win in every angle can they I didn't influence any outcomes I didn't do anything but press spin how can I know there there claim is true it didn't malfunction it played normally and fine this is totally biased if they use this clause to void all my winnings it's a life changing amount and I can't just do nothing about it
Please can you recommend what is my best option to make sure they can't twist or tamper with any of my gameplay as I can't even logg in to acquire my statements. I have already sent in a formal complaint which I have submitted to there complaints team but no reply yet it's been 13days since I sent it
I've already submitted my form to ibas and have called the gambling commission I haven't had an outcome yet I just want to be ready if I need a lawyer or take them to court
Thank you to those who have spent time reading this it's not a common one so I wanted to explain in detail
It is no secret that most online casinos and gambling platforms are subject to fraud. Some gamers may take advantage of the rules of the casino to enrich themselves. For most online gambling operators, the risk of been defrauded takes many shapes compared to the risk of gambling posses for players. In such a situation where a player tries to defraud an online casino, he/she can face legal action for breaching the rules. Most of these scammers have devised a good number of ways to exploit the loopholes in online casinos. As the online casino market continues rising (and is expected to reach a whopping 1$ Trillion this year), gambling operators have become increasingly high targets for scammers. This content will analyze the type of challenges they face, and how they can protect their business.
Can an Online Casino Sue Me?
The answer is yes. An online casino operator can sue its users. There are many grounds for this to happen. The online casino can sue you for fraudulent activity. That is the operator can sue all users trying to rip off its (gambling operators) platform through various scams.
Common Types of Online Gambling Fraud
While fraudulent individuals tirelessly devise new ways to exploit online casinos, below are some of the common ways they can attack the system:
Multiple account fraud
Multiple account fraud is reportedly the cornerstone on which most gambling attacks are built on. Malicious users can do this by creating dozens or even hundreds of user accounts with fake credentials. The goal is to overrun the balance in their favor. They may sue such accounts for bonus abuse, gnoming, and chip dumping.
Bonus abuse
Bonus abuse happens when the numerous fake accounts receive from new signing up bonuses from the casino. Some online casinos even offer coupons and many other attractive promotions. While these promos are an excellent way to attract new players, they can quickly make your platform run at a loss if you hand out too many of them.
Gnoming
Gnoming involves using one user account among the many accounts to make sure you (the fraudster) win(s). The rest of the many accounts are made to deliberately lose. This way one can account pocket the winnings and bonuses.
Chip dumping
Chip dumping is mostly practiced on the poker table. Just like gnoming, the goal behind chip dumping is to create multiple accounts and make sure that they join the same table to cheat the system by influencing the results to go in their favor or against them.
Collusion
Here multiple players manipulate the system to get a certain outcome. In another case, a single individual can use multiple accounts to meet the same targets. Online poker is one avenue for this type of scam. Players will collude to commit bonus fraud. They can also open a new user account and start again. Collusion can also occur for a user to win a larger pot. Players can sign up for two accounts and use one of these accounts to lose to the other account.
Other Types of Attacks
Can I Sue Online Casino
Other common types of attacks on online gambling operators are payment attacks. Most online casinos and online gambling platforms essentially deal with digital wallets. Hence, processing payment always leaves room for potential losses as malicious individuals can attack easily via this format. Here are a few ways that they can do this:
Stolen credit cards
I Want To Sue Online Casino
Some fraudsters can use the details of a stolen card to top up their user account. This means they are using illegal money to cash in real wins.
Chargebacks
Chargebacks usually happen after the fraudster has topped their user account. Once this is done, they’ll request a chargeback from their credit card provider or bank. This means they’ll get refunded at the expense of the online gambling operator.
Phone top-up abuse
Phone top-up abuse is a sophisticated way for malicious users to top up their clients. If an online casino offers users phone top-up, scammers call burner phone holders. They try to trick them into topping their balance. This top-up is mostly done to fund their online gambling accounts.
How to Identify and Prevent Malicious Online Casino Users
There are some simple ways to identify and stop malicious users from signing up to online casinos. The most important way that online businesses use to do this is a good KYC (Know Your Customer) practice. A good KYC protocol will involve implementing several steps for all users to sign up with. These steps mostly include providing your basic information during the user registration process like:
- Identity verification (this will depend on the local legislation)
- Verification of age (this is an important requirement that can’t be skipped)
- Politically Exposed Person (PEP) check (this relates to prominent public personalities like heads of state, ambassadors, and high-ranking officials, etc).
During the signing up process, the gambling operator can continue monitoring the data with methods like:
- Device fingerprinting: get information about the user’s device because some of these devices will indicate suspicious usage almost instantly.
- Email analysis: most user emails are usually linked to their social media accounts. This makes it much easier to track malicious accounts.
- IP analysis: just device fingerprinting, a user’s IP address can say a lot about their internet usage, and location, as well as their potential for malicious activity.
Some of the above steps can be used during the login process to make sure the user is the real owner of the account. IP analysis and device fingerprinting can help flag those who try to hack or take over the account of others (whether their credentials were stolen or acquired via phishing). Additionally, during top-ups, it is paramount that the operator monitors the credit card data of users to ensure it isn’t stolen or isn’t a threat to the platform.
Final Words
Sue Online Casino
Online gambling operators or casinos face a difficult task. However, it becomes easier when they follow the simple ways discussed above to monitor and prevent user fraud. These platforms operate as digital wallets which exposes them to numerous risk factors. To tackle this they will need sophisticated tools to identify and flag data. But, just like many other industries, implementing a basic solution can go a long way. It could prevent chargebacks, and increase their income.
Sue Online Casino
Most importantly, this business depends on user trust. This is why building relationships with players is essential. Hence, they’ll want to avoid reasons to sue players. They’ll see preventing fraud as essential.